Terms & Conditions
By agreeing to purchase you are subscribing to our auto renewal program which include an auto renewal of your Meals each week. Every Saturday at 12 pm EST you will be auto renewed. For more information on our Meals and Programs, you can visit our FAQs.
We want you to love not just the Meals you find on our Site but also the whole experience you get from using our Services. We’re confident that you’ll love Krave Kitchen, but please understand that you use our Services at your own risk. You agree to hold us, as well as our officers, directors, agents, subsidiaries, joint venturers, and employees (jointly and severally, our “Affiliates”) not liable, to the full extent permissible under all applicable law, for any harm, loss, or damage that may come to you or to anyone else as a consequence of your use of our Services.
We make a conscientious effort to describe and display every Meal and the anticipated contents of accurately on our Site. All our Meals are handcrafted and thoughtfully planned by excellent chefs, however, occasionally a Meal you receive won’t look or taste exactly as it was described or depicted to you or similarly may not include the exact contents described in its listing due to availability or market conditions beyond our control, for example. You understand that this is normal, and you agree to accept such a Meal, regardless of reasonable variation from its description or depiction. We can’t and don’t guarantee the accuracy or completeness of any description or depiction of any Meal. We reserve the right to change or update any such description or depiction, to substitute specific meal ingredients and to correct errors, inaccuracies, or omissions at any time without giving you notice.
If you have a complaint or dispute concerning a Meal you’ve purchased through our Services, please contact us, and we’ll try to fix the problem in the manner we deem appropriate, in our discretion.
General: When you buy a Meal through any of our Services (such purchase, a “Transaction”), we may ask you to supply additional information relevant to your Transaction, including, without limitation, your credit-card number, the expiration date of your credit card, and your address(es) for billing and delivery (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information, whether you provide it in the course of a Transaction or in connection with your Account. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties so we can complete your Transaction and to charge your payment method for the type of Transaction you have selected; you may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information).
All Sales Are Final: But if something unexpected happens in the course of fulfilling your order, we reserve the right to cancel your order for any reason; if we cancel your order we may refund any payment you may already have remitted to us at our discretion.
Auto Renew: By entering into these Terms, you acknowledge that the Krave Kitchen Meal Plan you select has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your membership or subscription by you. We may also periodically authorize your payment method in anticipation of applicable fees or related charges. Memberships and subscriptions continue until cancelled by you, the particular Krave Kitchen Meal Plan is cancelled by us or we terminate access to or use of the Services in accordance with these Terms.
Meal Plans auto renew at full price for all products included in initial order unless otherwise agreed upon between you, the member, and us. Auto Renew takes place each Saturday at 12 pm EST. You have up until 12 pm EST on the Friday before to cancel your subscription and not be charged. If you allow for auto renew to take place without prior notice for cancellation you are agreeing to continue use of service and no refund will be issued.
Allergens: All Krave Kitchen meals are produced in a kitchen that contains the following allergens. Peanuts, Tree Nuts, Wheat and Soy. While we do our best to exclude these items from meals that do not contain them, there is no guarantee we can completely avoid cross contamination.
User Selection: All Krave Kitchen meals require meal selections to be made 2.5 business days in advance prior to the delivery date by 12:00PM EST. In order to make meal selections you must have an active account with us and be signed in through our member portal.
Auto Selection: We give all of our members the option to manually select their meals through their member portal. if for some reason you are unable to select meals for a particular day by the cut off time or just prefer us to make the selections for you, we will select a “Chef’s Choice” option for you based on your default selections and your exclusions. Just sit back and let us do all the work!
Contact and Communication
General: Krave Kitchen hours of operation are Monday through Friday 9:00 am to 5pm EST.
You may contact Krave Kitchen by emailing or calling (561) 562-2483
We do not guarantee that any communication requests made outside of these channels will be satisfied.
Krave Kitchen does not service accounts via Social Media (Facebook, Instagram, Twitter) communication. It is used solely as a marketing channel and any requests for account management through these channels cannot be guaranteed.